How do I place an order on Sportavic?
Simply browse our store, choose the product you want, and click “Add to Cart.” When you’re ready, go to the cart and proceed to checkout. Fill in your shipping information and complete the payment as instructed.
Do you accept Cash on Delivery (COD)?
Currently, we do not offer COD. All payments must be made via bank transfer to the account details provided at checkout.
Note: We may support additional payment methods such as e-wallets or virtual accounts in the future.
Note: We may support additional payment methods such as e-wallets or virtual accounts in the future.
How long does delivery take, and which couriers do you use?
We ship orders using JNE services across Indonesia. The estimated delivery time varies depending on your location:
Destination Area — Estimated Delivery Time
Jabodetabek — 1–3 business days
Java & Bali — 2–4 business days
Sumatra & Kalimantan — 3–5 business days
Sulawesi, Papua, NTT, etc — 4–7 business days
Destination Area — Estimated Delivery Time
Jabodetabek — 1–3 business days
Java & Bali — 2–4 business days
Sumatra & Kalimantan — 3–5 business days
Sulawesi, Papua, NTT, etc — 4–7 business days
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use it to check the delivery status on the official JNE tracking page:
https://www.jne.co.id/id/tracking/trace
https://www.jne.co.id/id/tracking/trace
Can I return an item if I ordered the wrong one or if it arrived damaged?
Yes, you may request a return within 30 days of receiving your order. Returned items must be unused and in original condition.
Please note that certain items cannot be returned, such as:
– Custom-assembled rackets
– Clearance or discounted products
For more details, visit our Returns & Refunds Policy.
Please note that certain items cannot be returned, such as:
– Custom-assembled rackets
– Clearance or discounted products
For more details, visit our Returns & Refunds Policy.
Can I request a custom racket setup?
Absolutely! You can order the blade and rubber separately, and we provide free assembly service with every custom setup.
You can also leave a request during checkout or contact us directly.
You can also leave a request during checkout or contact us directly.
Do I need to create an account to place an order?
No, creating an account is optional. You can checkout as a guest.
However, registered users can view their order history and enjoy a faster checkout experience in the future.
However, registered users can view their order history and enjoy a faster checkout experience in the future.
What are affiliate links in blog posts?
Some articles contain affiliate links, which means we may earn a small commission if you click and purchase through those links, at no extra cost to you.
We only recommend products we believe in.
Learn more in our Affiliate Disclosure.
We only recommend products we believe in.
Learn more in our Affiliate Disclosure.
How can I contact Sportavic?
You can reach us via the Contact Page or email us at info@sportavic.com. We typically respond within 24 hours during business days.